Clicking the Create button does not create a message in EXM

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  • Description

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    Clicking the Create button in the EXM message creation dialogue does not create the appropriate message. The dialogue just hangs:


  • Solution

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    1. In the /sitecore/shell/client/Applications/ECM/EmailCampaign.Client/Dialog/MessageCreationDialogBase.js file replace the following code:
      ...
      switch (createType) {
                  case "ExistingTemplate":
                    this.createExistingTemplate(contextApp, eventInfo);
                    break;
                  case "ExistingPage":
                    this.createExistingPage(contextApp, eventInfo);
                    break;
                  case "ImportHtml":
                    this.createImportHtml(contextApp);
                    break;
                  default:
      ...

      with this code:

      ...
      switch (createType.toLowerCase()) {
                  case "existingtemplate":
                    this.createExistingTemplate(contextApp, eventInfo);
                    break;
                  case "existingpage":
                    this.createExistingPage(contextApp, eventInfo);
                    break;
                  case "importhtml":
                    this.createImportHtml(contextApp);
                    break;
                  default:
      ...

    2. Save your changes and clear your browser cache.

Applies to:

EXM 3.0 - 3.4

EXM 3.5 Initial Release

March 31, 2016
October 21, 2019

Reference number:

72254

Keywords: 

  • ECM/EXM