xDB Cloud – service catalog

  • Service Catalog

    xDB Cloud provides customers with a managed database experience in the cloud. The following table presents the scope of the service aspects currently available for Sitecore xDB Cloud.

    You can initiate xDB Cloud services by contacting the Sitecore Support Portal. For information on how to use the portal, visit the How to use Sitecore Support Portal article.

    Note:  This article provides information about xDB Cloud versions 1.0—2.0. For information about the updated Sitecore Cloud offering, Managed Cloud, please refer to the Sitecore Managed Cloud – Service Catalog article.

    Service Description Action Resolution SLA
    xDB Cloud
    Activation
    Request an xDB Cloud 2.0 subscription. Contact the Sitecore regional office. N/A
    xDB Cloud Termination Request a termination of your xDB Cloud subscription. Refer to the process described here. N/A
    View Consumption View the unit consumption vs. quota for a given period. Use the self-service REST API. N/A
    View xDB Sets View a list of a customer's xDB sets. Use the self-service REST API. N/A
    Create xDB Set Create an xDB set according to your purchased quota (production and nonproduction). Contact the Sitecore Support Portal.
    Read more here.
    3 business days
    Delete xDB Set Delete or deprovision an xDB set. Contact the Sitecore Support Portal. 3 business days
    Clean Up xDB Set Request a full data clean up of their existing xDB set. Contact the Sitecore Support Portal. 7 business days
    xDB Set
    Data Export
    Obtain an export or backup of their collection database data. Contact the Sitecore Support Portal. 7 business days
    xDB Set
    Data Import
    Make a request to import a MongoDB backup into a newly created xDB Cloud set. Contact the Sitecore Support Portal.
    Read more in How to import data into xDB Cloud.
    7 business days
    Upgrade Sitecore Version of xDB Set Customers can request a minor or major upgrade to the Sitecore XP version behind their xDB Cloud Set to ensure the environment versions match. Contact the Sitecore Support Portal.
    Read more in How to upgrade xDB Cloud.
    2 business days
    Upgrade MongoDB Version of xDB Set Request an upgrade of the MongoDB server version for a specific xDB Cloud set. Contact the Sitecore Support Portal.
    See compatibility details here and here.
    7 business days
    Migrate
    xDB Cloud 1.0
    to xDB Cloud 2.0
    Migrate an existing xDB Cloud set from xDB Cloud 1.0 to 2.0. Contact the Sitecore Support Portal.
    Read more here.
    7 business days
    Migrate
    xDB Cloud 2.0
    to Managed Cloud xDB
    Migrate an existing xDB Cloud set from xDB Cloud 2.0 to Managed Cloud xDB.

    Contact the Sitecore Support Portal.

    7 business days
    Change License ID Migrate an xDB set from one license ID to another. Contact the Sitecore Support Portal. 3 business days
    IP Restrict Access Restrict access to the xDB set by IP. Available for production xDB sets by contacting the Sitecore Support Portal (restriction only for MongoDB). 3 business days
    Change Technical Contact Update a technical contact, for example, name or email address. Contact the Sitecore Support Portal. N/A

  • Service Aspects Not Available

    The following services are not available:

    Service Description
    Change xDB type Reconfigure an xDB set from nonproduction to production
    or vice versa.
    Purge Set a purge threshold for collected data, for example, 12 months.
    Recycle authentication Initiate a rolling update of database logins and REST service authentication headers.
  • The xDB Cloud Policies describe the support and maintenance practices of the Sitecore xDB Cloud Service.

    Policy Description
    Compatibility Compatibility can be checked in the Compatibility Table.
    Backup MongoDB data is backed up daily with a 7-day retention policy. SQL reporting is equipped with a minimum 7-day point-in-time restore.
    SSL Encryption NoSQL authentication and data transport are encrypted.
    Monitoring Sitecore regularly monitors performance/availability of MongoDB and Reporting SQL databases, correctness of aggregation process, and the general availability of Processing and Reporting servers.

Applies to:

CMS 8+

November 02, 2015
November 13, 2017

Keywords: 

  • XDB