Bouncing emails sent via EXM Delivery Cloud

  • Users might experience an issue caused by the expiration of the sitecoremail.com domain that was used in the return path of the emails sent via EXM Delivery Cloud. Since the domain is no longer valid, in some cases, email providers bounce emails with such a return path.

  • To fix the issue change the value in the Sitecore.EDS.Providers.SparkPost.config file as follows:

    bounce@spe.sitecoremail.com

    replace with

    bounce@sitecore.mail.e.sparkpost.com

Applies to:

EXM 1+

August 04, 2020
August 04, 2020

Reference number:

427484