The first unpacked media item is always uploaded in English

  • When uploading multiple files in the Media Library as a zip archive using the Upload files (advanced) method, the first unpacked file is always uploaded in English regardless of the content language applied.
  • To resolve the issue, consider one of the following options:
    • Upgrade Sitecore XP instance to 10.0 (recommended).
    • Download and install the hotfix compatible with the affected product version:
    • To get a solution for other releases, contact Sitecore Support. 
    Be aware that the hotfixes were built for specific Sitecore XP versions, and you must not install them on other Sitecore XP versions or in combination with other hotfixes. If any other hotfixes have already been installed on a particular Sitecore XP instance, send a request for compatibility check to Sitecore Support.
    Note that you must extract the ZIP file contents to locate the installation instructions and the related files inside it. You must install the hotfixes on a CM instance and then sync them with other instances using regular development practices.

Applies to:

CMS 7.2 Initial Release - 9.3 Initial Release

CMS 10.0 Initial Release+

January 15, 2021
January 15, 2021

Reference number:



  • CMS