Aspects such as Antivirus, OS patching, and OS configuration are handled by Azure as a part of the services offered (Azure App Service for application hosting, AzureSQL for SQL Server databases, and so on).
Azure maintains low-level aspects of its services by ensuring proper performance, protection, and availability on an OS level. For any issues to do with this, Sitecore engages with Microsoft Azure to get a resolution.
Supported Azure services
Sitecore Support provides operational support for infrastructure, and technical support for Sitecore XP instances hosted using only the Azure services listed within supported topologies and tiers (for XP 8.2 and for XP 9.x). The list of supported infrastructure items includes:
- Azure App Service
- Azure SQL
- Azure Search
- Redis Cache
- App Insights
- MongoDB (for XP 8.2 only)
- Solr (starting from XP 9.1)
Other Azure resources can be used with a Sitecore XP solution but fall out of the service and support scope. Unsupported Azure resources cannot be created in a Sitecore Managed Cloud subscription; customers can use a personal Azure subscription for this purpose.
Supported Azure region
Sitecore defines the regions that are fully supported in the compatibility tables.
Note: The use of resources in other locations is possible within Sitecore Managed Cloud subscriptions, but they effectively fall outside the Sitecore Managed Cloud service scope of support.