Sitecore Managed Cloud Standard – service catalog

  • Service Catalog

    Sitecore Managed Cloud provides customers with a managed cloud experience. The following table presents the scope of the service aspects currently available for Sitecore Managed Cloud Standard. As the service evolves, the service catalog changes as well.

    A lot of services are initiated by contacting Sitecore Support Portal. For information on how to use the portal, see the How to use Sitecore Support Portal article.

    Service Aspect Description Method Estimated Resolution Time
    Sitecore Managed Cloud Activation Customers can request a Sitecore Managed Cloud subscription. Contact Sitecore regional office. N/A
    Sitecore Managed Cloud Termination Customers can request termination of a Sitecore Managed Cloud subscription. Read more here. N/A
    Create Managed Cloud Set Customers can create a new xM, xDB, or xP Cloud set according to the purchased tier. Contact Sitecore Support Portal. 3 business days
    Delete Managed Cloud Set
    Customers can delete a particular xM, xDB, or xP Cloud set. Contact Sitecore Support Portal. 3 business days
    Reset Managed Cloud Set
    Customers can request to reset a particular Managed Cloud set to start from scratch. Contact Sitecore Support Portal. 3 business days
    Get Managed Cloud Access Customers can request access to various managed cloud resources. Contact Sitecore Support Portal.
    See Access Policy for available access types.
    3 business days
    Give access to Consumption Application Customers can request additional users to be authorized to view Managed Cloud consumption data. Contact Sitecore regional office. N/A
    Provide detailed consumption report Customers can request on-demand detailed extraction of the Azure consumption generated by their Managed Cloud set(s) Contact Sitecore Support Portal. 3 business days
    Migrate to
    Managed Cloud xDB
    from xDB Cloud
    Migrate an existing xDB Cloud set from xDB Cloud 1.0 and 2.0 to Managed Cloud xDB. Contact Sitecore Support Portal.
    Read more here.
    5 business days
    Update SSL certificate for xDB topology Customers can request to update the SSL certificate for Managed Cloud xDB topology with their own certificate.
    Certificate requirements are described in the Installation Guide.
    Contact Sitecore Support Portal.
    Read more here.
    3 business days
    Restrict/Whitelist access to MongoDB Customers can request IP whitelisting to restrict access to MongoDB. Contact Sitecore Support Portal. 3 business days

    Note: Sitecore Support strives to achieve the provided resolution time estimates for most of the cases, but the final timeline can vary due to technical factors specific to each customer environment. In order to evaluate a particular item execution, contact Sitecore Support in advance.

Applies to:

CMS 8.2 Update-1+, Managed Cloud 1+

January 31, 2017
July 30, 2018

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