Sitecore Managed Cloud Standard – Service Catalog

  • Service Catalog

    Sitecore Managed Cloud provides a customer with a managed cloud experience. The following table presents the scope of the service aspects currently available for Sitecore Managed Cloud Standard. As the service evolves, the service catalog changes as well.

    A lot of services are initiated by contacting Sitecore Support Portal. For information on how to use the portal, see the How to use Sitecore Support Portal article.

    Service Aspect Description Method Resolution SLA
     Sitecore Managed Cloud Activation Customers can request a Sitecore Managed Cloud subscription. Contact Sitecore regional office. N/A
    Sitecore Managed Cloud Termination Customers can request termination for a Sitecore Managed Cloud subscription. Refer to the following process. N/A
    Create Managed Cloud Set Customers can create a new xM, xDB, or xP Cloud set according to the purchased tier. Contact Sitecore Support Portal. 3 business days
    Delete Managed Cloud Set
    Customers can delete a particular xM, xDB, or xP Cloud set. Contact Sitecore Support Portal. 3 business days
    Reset Managed Cloud Set
    Customers can request to reset a particular managed cloud set to start from scratch. Contact Sitecore Support Portal. 3 business days
    Get Managed Cloud Access Customers can request access to various managed cloud resources. Contact Sitecore Support Portal.
    See Access Policy for available access types.
    3 business days
    Security Configuration Customers can configure various security aspects of a Sitecore XP solution. Self-service via provided access.
    See Policies for details.
    N/A

Applies to:

CMS 8.2 Update-1+, Managed Cloud 1+

January 31, 2017
October 23, 2017

Keywords: 

  • Azure
  • ,
  • Managed Cloud