Experience Analytics displays some countries as "unknown country"

  • Geolocation reports (Top Countries by Visits) built in Experience Analytics might contain the following labels: Unknown country, Unknown region or Unknown city.

    Additionally, the following warning might appear in the log files of the Content Management server:

    WARN [Experience Analytics]: Could not resolve dimension key for country: 'xx'

    (Where xx is a lowercase contraction of location name).

  • Download and apply the patch for the relevant Sitecore XP version: Sitecore.Support.253023. See the readme file inside the archive for installation instructions.

    To get a patch for Sitecore XP versions that are not listed at the provided link, contact Sitecore Support.

Applies to:

CMS 8.2 Update-5+

October 31, 2019
October 31, 2019

Reference number:

253023