How to request Sitecore Cloud subscription termination

  • Description

    This article describes the process for initiating termination of Sitecore Cloud subscriptions.

    To trigger the termination process, follow the steps below:

    1. Using the table below, define the Sitecore Cloud product for which termination request is submitted and download termination form accordingly
    2. Fill out the form
    3. Send the filled form to

    Further help

    For any questions regarding the termination process, you should contact your regional Sitecore representative. Information about your local Sitecore office is available at

  • Sitecore cloud products

    Product Description Termination Form
    Managed Cloud Sitecore managed offering for hosting of the Sitecore XP / XM / xDB or XC solution in Azure PaaS cloud. Official Documentation. Download form
    Email Cloud Managed message transfer agent (MTA) option integrated into Sitecore Email Experience Manager providing high-performance dispatching and deliverability. Official Documentation. Download form
    xDB Cloud 1.0 - 2.0 Previous generation offering for hosting Sitecore xDB components such as MongoDB, Contacts index, Processing etc. in Sitecore 8.2 versions or earlier. Official Documentation. Download form

Applies to:

App Center 1+

August 18, 2016
November 28, 2018