Sitecore Subprocessors

Expand all | Collapse all

  • Description

    Collapse

    Sitecore uses its Affiliates and a range of third party Subprocessors to assist it in providing the Services (as described in the Agreement). These Subprocessors set out below provide cloud hosting services; application Processing services; database services; email sending/tracking services; as well as incident tracking, response, diagnosis and resolution services.

  • Cloud (if applicable)

    Collapse
    Entity Name Description of the performance Corporate Location
    Microsoft Microsoft Azure services Redmond, USA
    mLab* xDB services San Francisco, USA
    Rackspace** Premium Support services San Antonio, USA
    SearchStax*** Search Services El Segundo, USA

    * Used for Sitecore XP and XC versions 6, 7 and 8.

    ** Used for Sitecore XP and XC version 9 where Premium Support is purchased.

    *** Used for Sitecore XP and XC versions 9 and above where purchased under the relevant Order for Services.

  • EXM (if applicable)

    Collapse
    Entity Name Description of the performance Corporate Location
    Message Systems (Sparkpost) Email Delivery Services Columbia, USA

  • Sitecore Content Hub (if applicable)

    Collapse
    Entity Name Description of the performance Corporate Location
    SendGrid Email Delivery Services Denver, USA
    Microsoft Microsoft Azure services Redmond, USA
October 31, 2018
September 20, 2019