Sitecore Subprocessors

  • Sitecore uses its Affiliates and a range of third party Subprocessors to assist it in providing the Services (as described in the Agreement). These Subprocessors set out below provide cloud hosting services; application Processing services; database services; email sending/tracking services; as well as incident tracking, response, diagnosis and resolution services.

  • Entity Name Description of the performance Corporate Location
    Microsoft Microsoft Azure services Redmond, USA
    mLab* xDB services San Francisco, USA
    Rackspace** Premium Support services San Antonio, USA
    SearchStax*** Search Services El Segundo, USA

    * Used for Sitecore XP and XC versions 6, 7 and 8.

    ** Used for Sitecore XP and XC version 9 where Premium Support is purchased.

    *** Used for Sitecore XP and XC versions 9 and above where purchased under the relevant Order for Services.

  • Entity Name Description of the performance Corporate Location
    Message Systems (Sparkpost) Email Delivery Services Columbia, USA
  • Entity Name Description of the performance Corporate Location
    SendGrid Email Delivery Services Denver, USA
    Microsoft Microsoft Azure services Redmond, USA
October 31, 2018
September 20, 2019