Sitecore Cloud services lifecycle

  • Description

    Sitecore strives to provide timely updates to our Cloud services to support market demands, technology innovations, and product evolution. Many of the changes are delivered in a seamless way by deploying small updates. This results in the minimum disturbance for existing customers. The Sitecore Cloud notification manifest provides you with information about these regular changes.

    Some changes require a significant architectural reworking of the Sitecore Cloud services environment. As a result, existing services can be deprecated or replaced by newer offerings. To help customers better manage particular cloud service deprecation and the impact on the relevant Sitecore environment, the Sitecore Cloud Services Lifecycle policy is explained in the following section.

    For any Sitecore Cloud service, the Mainstream Support End Date aligns with the Mainstream Support End Date of most recent compatible Sitecore products indicated in the Sitecore Product Support Lifecycle and Modules Compatibility Table.

    Sitecore also offers a minimum of one (1) year deprecation notice before the Cloud service becomes categorized as no longer available. At that time, the Cloud service will retire, will not be available for use, and will be offline. Also, Sitecore can update this document from time to time at Sitecore's sole discretion. Any such changes will be posted on the Sitecore Knowledge Base site and made applicable 30 days from the date of its posting.

  • Support Type

    Support Type can be changed in accordance to the lifecycle table in the Sitecore Product Support Lifecycle article. Please refer to the following table for extended aspects relevant to Sitecore Cloud services:

    Support Type Mainstream Support Phase Extended Support Phase Service End Of Life Phase
    Access to the provisioned Sitecore service in cloud -
    Assistance with production incidents -
    Security updates and fixes of the infrastructure
    -
    Assistance with errors or unexpected behavior during new service provisioning, installation, or development
    $ -
    Addressing product defects as hotfixes or patches
    $ -
    Compatibility fixes for supported technology platforms
    - -
    Service Availability SLA and continuous monitoring - -


    Legend:


    Included
    $ Contact regional office for support options
    - Not available

  • Lifecycle Phases for specific services

    The following table provides an overview of all of the Sitecore Cloud services, together with the relevant lifecycle stage and respective support lifecycle notes:


    Cloud Service Mainstream Support End Date Extended Support End Date Service End Of Life Date Latest Compatible Sitecore Version Successor
    Sitecore Managed Cloud Not scheduled Not scheduled Not scheduled N/A N/A
    Sitecore Email Cloud Not scheduled Not scheduled Not scheduled N/A N/A
    IP Geolocation Not scheduled Not scheduled Not scheduled N/A N/A
    Device Detection for Sitecore 9.x Not scheduled Not scheduled Not scheduled N/A N/A
    Update Center Not scheduled Not scheduled Not scheduled N/A N/A
    xDB Cloud 1.0 31-Dec-2019 31-Dec-2022 Not scheduled Sitecore 8.1 Sitecore Managed Cloud
    xDB Cloud 2.0 31-Dec-2019 31-Dec-2022 Not scheduled Sitecore 8.2 Sitecore Managed Cloud
    Email Delivery for EXM 1.0—3.3 (Dyn) 01-May-2017 01-Nov-2017 01-Nov-2017 Sitecore 8.2 Email Cloud
    How to migrate
    Page Preview 07-Sep-2017 07-Sep-2017 07-Sep-2017 N/A N/A
    Google Analytics App 30-Nov-2017 31-Dec-2017 31-Dec-2017 Sitecore 7.5 N/A
    Deprecated
    Google AdSense App 30-Nov-2017 31-Dec-2017 31-Dec-2017 Sitecore 7.5 N/A
    Deprecated
    Email Preview 30-Nov-2017 28-Feb-2018 28-Feb-2018 Sitecore 8.2 N/A
    Deprecated
    Spam Check 30-Nov-2017 28-Feb-2018 28-Feb-2018 Sitecore 8.2 N/A
    Deprecated
    Device Detection for Sitecore XP 8.x 30-Nov-2017 30-Mar-2018 30-Mar-2018 Sitecore 8.2 Device Detection
    for 9.x
    Read More


    • [1] Sitecore XP 8.2 will be deprecated on xDB Cloud 2.0 earlier than the indicated Mainstream Support End Date. The migration procedure assumes that there will only be a service change (by Sitecore on customer request) and that there will be no upgrade to the Sitecore platform.

Applies to:

App Center 1+, Managed Cloud 1+, EXM 1.0+

June 14, 2017
July 22, 2019

Keywords: 

  • App Center,
  • ECM,
  • Managed Cloud