Sitecore Cloud Services Lifecycle

  • Description

    Sitecore strives to provide timely updates to our Cloud services to support market demands, technology innovations, and product evolution. Many of the changes are delivered in a seamless way by deploying small updates. This results in a minimal effect on existing customers. The Sitecore Cloud notification manifest provides you with information about these regular changes.

    However, some of the changes may require a significant architectural rework of the Sitecore Cloud services environment. As a result, existing services may be deprecated or replaced by newer offerings. To help customers better manage particular cloud service deprecation and impact on the appropriate Sitecore environment, the Sitecore Cloud Services Lifecycle policy is explained below.

    For any Sitecore Cloud service listed in the Generally available category, the end-of-life date aligns with the Mainstream Support End Date of most recent compatible Sitecore products indicated in Sitecore Product Support Lifecycle and Modules Compatibility Table.

    Sitecore also offers a minimum of one (1) year deprecation notice before the Cloud service becomes categorized as No longer available.  At that time, the Cloud service will retire, will not be available for use, and will be offline.

  • Lifecycle Phases for specific services

    The table below provides an overview of all of the Sitecore Cloud Services together with the appropriate lifecycle stage and respective end-of-life notes:

    Generally Available

    Cloud Service Current Status
    Sitecore Managed Cloud Active
    Sitecore Email Cloud Active
    Spam Check Active
    Email Preview Active
    IP Geolocation Active
    Device Detection Active

    Deprecated (scheduled for termination)

    Cloud Service Current Status End-of-life Successor
    xDB Cloud 1.0 Beta
    SLA does not apply
    31-Dec-2017 (7.5)
    31-Dec-2018 (8.0 - 8.1)
    Managed Cloud
    How to migrate
    xDB Cloud 2.0 Preview
    SLA applied
    31-Dec-2018 (8.0 - 8.2) [1] Managed Cloud
    How to migrate
    Email Delivery for EXM 1.0 - 3.3 (Dyn) Deprecated 01-Nov-2017 Email Cloud
    How to migrate

    No longer available

    Cloud Service End-of-life Successor
    Page Preview 07-Sep-2017 N/A

    • [1] Sitecore 8.2 will be deprecated on xDB Cloud 2.0 earlier than the indicated Mainstream Support End Date. The migration procedure assumes that there will only be service change (by Sitecore on customer request) and that there will be no upgrade to the Sitecore platform.

Applies to:

App Center 1+, Managed Cloud 1+, EXM 1.0+

June 14, 2017
September 29, 2017


  • App Center
  • ,
  • ECM
  • ,
  • Managed Cloud