Silverlight deprecation with the Google Chrome web browser

  • Sitecore has a number of applications that use Microsoft Silverlight. When you use Google Chrome version 45.0 (or later) to access one of these applications, you can see that some content is missing.

    The support for Silverlight in Chrome has been deprecated. For more information, see the following article: The Final Countdown for NPAPI.

    To view an application that uses Silverlight, please use Microsoft Internet Explorer or Apple Safari.

  • The following applications currently use Microsoft Silverlight:
    • Engagement Automation [1]
    • Path Analyzer [2]
    • Sitecore App Center [3]
    • Executive Insight Dashboard [4]
    • [1] Engagement Automation has moved to Marketing Automation functionality that does not depend on Silverlight since Sitecore XP 9.0 Initial release.
    • [2] Path Analyzer is fully HTML5 compliant in Sitecore XP 8.2 Initial release and later versions.
    • [3] Sitecore App Center has already been discontinued:
    • [4] Executive Insight Dashboard has been deprecated in Sitecore XP 8.0 Initial release and replaced by the Experience Analytics application (fully HTML5 compliant).

Applies to:

CMS 6+

July 30, 2015
October 22, 2020

Reference number:



  • CMS