Sitecore Managed Cloud Standard — monitoring metrics

  • This article provides a detailed list of default metrics monitored by the Sitecore Cloud Operations team for all Managed Cloud customers. More metrics might be included in future releases.

    For more information about the Managed Cloud Standard monitoring description, refer to the service aspects article.

  • Sitecore Managed Cloud comes with a Monitoring package starting from all new environments activated after May 2019. The full list of included monitored metrics is highlighted in the following tables.

    Azure Web Apps:

    Rules  Threshold Period Frequency
    (Minutes)
    Monitoring
    Plan
    HTTP 5XX response  > 10 count   Last 15 mins 5  Basic / Advanced 
    Average page response time  > 30 secs  Last 30 mins  5 Advanced
    Platform Availability KeepAlive.aspx   > 3 regions   5 mins 5 Advanced

    App Service Plan:

    Rules Threshold Period Frequency
    (Minutes)
    Monitoring
    Plan
    CPU average  > 95%  Last 30 mins  10  Basic / Advanced 
    Memory average  > 95%  Last 30 mins 10  Basic / Advanced 

    Azure SQL Database:

    Rules Threshold Period Frequency
    (Minutes)
    Monitoring
    Plan
    DTU average  > 95% Last 30 mins 5  Basic / Advanced 
    CPU average  > 95% Last 30 mins 10 Basic / Advanced
    Storage utilization   > 75% Last 30 mins  15 Basic / Advanced

    DATA IO average   > 95% Last 30 mins 15 Basic / Advanced

    LOG IO average   > 95% Last 30 mins 15 Basic / Advanced

    Concurrent Workers (requests)   > 95% Last 30 mins  15 Basic / Advanced

    Concurrent sessions supported by the DB tier  > 95% Last 30 mins 10 Advanced

    Number of the failed database connections   > 5 count Last 15 mins 10 Advanced

    Average In-Memory OLTP storage  > 95% Last 15 mins 15 Advanced


    Azure Search Service: 

    Rules Threshold Period Frequency
    (Minutes)
    Monitoring
    Plan
    Throttled queries percent  > 30 Last 30 mins 5 Basic / Advanced
    Average Search Query latency  > 10 secs Last 30 mins 10 Advanced
    Search service response HTTP status code of 503   >= 50 Last 15 mins 10 Advanced


    Azure Redis Cache:

    Rules Threshold Period Frequency
    (Minutes)
    Monitoring
    Plan
    Server load  > 95% Last 30 mins 15 Basic / Advanced
    Average number of clients connected   > 80%  Last 30 mins 10 Advanced
    Average CPU Percent Processor Time   >= 95% Last 30 mins 15 Advanced
    Average Used Memory  > 70% Last 10 mins 10 Advanced

    SearchStax (SOLR) Server:

    Alert Threshold
    CPU Usage  > 80%
    JVM Heap Memory  > 80%
    Disk space  > 80%
     Search metrics:
    Average time/request   > 1 min
    Timeouts  >10
    Errors  > 10
     Indexing metrics:
    Average time/request   > 1 min
    Timeouts  > 10
    Errors  > 10

    Mongo Server:

    Alert Threshold
    Availability status  -
    CPU Usage  > 90%
    Storage space used  > 90%
    Page Faults  > 10
    Replication set rollback on failover    -

    IMPORTANT NOTE:
    The monitoring package does not yet support the following deployment types:
    Sitecore single topologies: xP0, xM0, xDB0.

Applies to:

Managed Cloud 1+

January 03, 2018
September 22, 2020

Reference number:

347913

Keywords: 

  • Managed Cloud