Sitecore Product Support Lifecycle

Expand all | Collapse all

  • Product support lifecycle

    Collapse

    Products can reach the end of their lifecycle for a number of reasons. For example, this can happen due to market demands, technology innovations that drive changes in the product, or products maturing over time and being replaced by functionally richer technologies.

    To help customers better manage this end-of-life transition and to understand the role that Sitecore can play in helping customers use the latest Sitecore platforms and technologies, the Sitecore Product Support Lifecycle policy is explained.

    For the Sitecore products listed in this article, support packages (the Support Type) offer up to 8 years of support from the general availability date (the initial release date). Support for updates or service packs terminates with the end of support of the initial release.

    The following table describes differences between phases of the Sitecore Product Support Lifecycle:

    Support Type Mainstream Support Phase Extended Support Phase Sustaining Support Phase
    Sitecore online documentation, knowledge base, and discussion forums access ✓ ✓ ✓
    Assistance with product version upgrades  ✓ ✓ ✓
    Assistance with production incidents ✓ ✓ $
    Security updates and fixes ✓ ✓ -
    Assistance with errors or unexpected behavior during installation or development ✓ $ -
    Addressing product defects as hotfixes or patches ✓ $ -
    Compatibility fixes for supported technology platforms ✓ - -
    Timeline for each support phase, counted from the product's general availability date 3 years 6 years 8 years

    Legend:

    ✓
    		 Included
    $ Contact regional office for support options
    - Not available

    Note: For more information about the Sitecore Versioning Policy, please visit /articles/077333.

  • support phases for specific products

    Collapse
    The following table describes current phases of the Sitecore Product Support Lifecycle for various Sitecore products, as well as the expected dates for transitioning to the subsequent support phases.
    Product Initial Release Date Mainstream Support End Date Extended Support End Date Sustaining Support End Date
    Sitecore 10.0 2020 31-Dec-2023 31-Dec-2026 31-Dec-2028
    Sitecore 9.3 2019 31-Dec-2022 31-Dec-2025 31-Dec-2027
    Sitecore 9.2 2019 31-Dec-2022 31-Dec-2025 31-Dec-2027
    Sitecore 9.1 2018 31-Dec-2021 31-Dec-2024 31-Dec-2026
    Sitecore 9.0 2017 31-Dec-2020 31-Dec-2023 31-Dec-2025
    Sitecore 8.2 2016 31-Dec-2019 31-Dec-2022 31-Dec-2024
    Sitecore 8.1 2015 31-Dec-2018 31-Dec-2021 31-Dec-2023
    Sitecore 8.0 2015 31-Dec-2018 31-Dec-2021 31-Dec-2023
    Sitecore 7.5 2014 31-Dec-2017 31-Dec-2020* 31-Dec-2022
    Sitecore 7.2 2014 31-Dec-2017 31-Dec-2020* 31-Dec-2022
    Sitecore 7.1 2013 31-Dec-2016 31-Dec-2019 31-Dec-2021
    Sitecore 7.0 2013 31-Dec-2016 31-Dec-2019 31-Dec-2021
    Sitecore 6.6 2012 31-Dec-2015 31-Dec-2018 31-Dec-2020
    Sitecore 6.5 2011 30-Jun-2015 31-Dec-2017 31-Dec-2020
    Sitecore 6.4 2010 30-Jun-2015 31-Dec-2016 31-Dec-2020
    Sitecore 6.3 2010 30-Jun-2015 31-Dec-2016 31-Dec-2020
    Sitecore 6.2 2009 30-Jun-2015 31-Dec-2015 31-Dec-2020
    Sitecore 6.1 2009 30-Jun-2015 31-Dec-2015 31-Dec-2020
    Sitecore 6.0 2008 30-Jun-2015 30-Jun-2015 31-Dec-2016
    Sitecore 5.3 2006 - - 30-Jun-2015
    Sitecore 5.2 2006 - - 30-Jun-2015
    Sitecore 5.1 2005 - - 30-Jun-2015
    Sitecore 4.3 2004 - - 30-Jun-2015

    Sitecore Intranet Portal
    Sitecore Intranet Platform 4.1 2013 30-Jun-2016 31-Dec-2019 31-Dec-2021
    Sitecore Intranet Platform 4.0 2013 30-Jun-2016 31-Dec-2019 31-Dec-2021
    Sitecore Intranet Portal 3.3 2011 30-Jun-2015 31-Dec-2017 31-Dec-2019
    Sitecore Intranet Portal 3.2 2011 30-Jun-2015 31-Dec-2017 31-Dec-2019
    Sitecore Intranet Portal 3.1 2010 30-Jun-2015 31-Dec-2016 31-Dec-2018
    Sitecore Intranet Portal 3.0 2009 30-Jun-2015 31-Dec-2015 31-Dec-2017

    Sitecore Foundry
    Sitecore Foundry 3.0 2009 30-Jun-2015 31-Dec-2015 31-Dec-2017
    Sitecore Foundry 2.1 2008 30-Jun-2015 30-Jun-2015 31-Dec-2016
    Sitecore Foundry 2.0 2008 30-Jun-2015 30-Jun-2015 31-Dec-2016

  • Notes

    Collapse
    • Sitecore can update this document from time to time at Sitecore's sole discretion. Any such changes will be posted on the Sitecore Knowledge Base site and made applicable 30 days from the date of its posting.
    • Supported technology platforms for specific Sitecore versions can be determined using the Sitecore Compatibility Table. R(x) releases of supported technology platforms (for example, Microsoft Windows Server 2012 R2) are considered new platforms and not updates to supported technology platforms.
    • Unless stated otherwise, support phases for commercial Sitecore modules match the support phase of the Sitecore version that the module is used on. Compatibility of the Sitecore modules with Sitecore versions can be determined using the:
    • The Sitecore Foundry 4.0+ product is distributed as a Sitecore module that is installed on top of Sitecore CMS.
    • Assistance with product version upgrades is only provided when applying official version upgrade instructions and the Sitecore version being upgraded from is in the Mainstream, Extended, or Sustaining support state, while the version being upgraded to is in the Mainstream support state.
    • [*] Sitecore will use commercially reasonable efforts to provide Extended Support for versions 7.2 and 7.5 after 31-Dec-2020 and through 30-Jun-2021.

  • Experimental Support

    Collapse

    Prior to introducing new products, technologies, or features to be covered by the Mainstream Support Phase, Sitecore may decide to make them available under the Experimental Support label.

    The Experimental Support label means that the product or technology is currently at the early stage of its lifecycle. Even though the product has been proven to work, Sitecore may not currently provide extensive documentation, services, or training materials, and may not have fully integrated the product into the company's quality assurance process.

    For Experimental Support products or features, Sitecore provides assistance with troubleshooting associated technical issues. There is, however, no guarantee that a solution may be available. Sitecore does not guarantee that Experimental Support products or features will be adopted into the Mainstream Support Phase at a later date, or that appropriate upgrade paths to a Mainstream Supported version of the product or technology will be provided.

  • Useful References

    Collapse

Applies to:

Sitecore Support Portal 1+

January 07, 2015
October 01, 2020

Keywords: 

  • Support Portal