Products can reach the end of their lifecycle for a number of reasons. For example, this can happen due to market demands, technology innovations that drive changes in the product, or products maturing over time and being replaced by functionally richer technologies.
To help customers better manage this end-of-life transition and understand the role that Sitecore can play in helping customers use the latest Sitecore platforms and technologies, the Sitecore Product Support Lifecycle policy is explained.
For any Sitecore product listed below, various support packages (the Support Type) will offer a minimum of 8 years of total support from the general availability date (that is, the initial release date). Support for all releases, such as updates or service packs, terminates with the end of support of the original feature release.
The following table describes differences between various phases of the Sitecore Product Support Lifecycle:
| Support Type |
Mainstream Support Phase |
Extended Support Phase |
Sustaining Support Phase |
| Sitecore online documentation, knowledge base, and discussion forums access |
✓ |
✓ |
✓ |
| Assistance with production incidents |
✓ |
✓ |
$ |
Security updates and fixes
|
✓ |
✓ |
- |
Assistance with errors or unexpected behavior during installation or development
|
✓ |
$ |
- |
Addressing product defects as hotfixes or patches
|
✓ |
$ |
- |
Compatibility fixes for supported technology platforms
|
✓ |
- |
- |
Timeline for each support phase, counted from the product’s general availability date
|
3 years |
6 years |
8 years |
Legend:
✓
|
Included |
| $ |
Contact regional office for support options |
| - |
Not available |
Note: For more information about Sitecore Versioning Policy, please visit https://kb.sitecore.net/articles/077333.
The following table describes current phases of the Sitecore Product Support Lifecycle for various Sitecore products, as well as the expected dates for transitioning to the subsequent support phases.
| Product
|
Initial Release Date
|
Mainstream Support End Date
|
Extended Support End Date
|
Sustaining Support End Date
|
| Sitecore 9.0 |
2017 |
31-Dec-2020 |
31-Dec-2023 |
31-Dec-2025 |
| Sitecore 8.2 |
2016 |
31-Dec-2019 |
31-Dec-2022 |
31-Dec-2024 |
| Sitecore 8.1 |
2015 |
31-Dec-2018 |
31-Dec-2021
|
31-Dec-2023
|
|
Sitecore 8.0 |
2015
|
31-Dec-2018
|
31-Dec-2021
|
31-Dec-2023
|
|
Sitecore 7.5
|
2014
|
31-Dec-2017 |
31-Dec-2020 |
31-Dec-2022 |
|
Sitecore 7.2
|
2014
|
31-Dec-2017
|
31-Dec-2020
|
31-Dec-2022
|
|
Sitecore 7.1
|
2013
|
31-Dec-2016
|
31-Dec-2019
|
31-Dec-2021
|
|
Sitecore 7.0
|
2013
|
31-Dec-2016
|
31-Dec-2019
|
31-Dec-2021
|
|
Sitecore 6.6
|
2012
|
31-Dec-2015
|
31-Dec-2018
|
31-Dec-2020
|
|
Sitecore 6.5
|
2011
|
30-Jun-2015
|
31-Dec-2017
|
31-Dec-2020 |
|
Sitecore 6.4
|
2010
|
30-Jun-2015
|
31-Dec-2016
|
31-Dec-2020 |
|
Sitecore 6.3
|
2010
|
30-Jun-2015
|
31-Dec-2016
|
31-Dec-2020 |
|
Sitecore 6.2
|
2009
|
30-Jun-2015
|
31-Dec-2015
|
31-Dec-2020 |
|
Sitecore 6.1
|
2009
|
30-Jun-2015
|
31-Dec-2015
|
31-Dec-2020 |
|
Sitecore 6.0
|
2008
|
30-Jun-2015
|
30-Jun-2015
|
31-Dec-2016
|
|
Sitecore 5.3
|
2006
|
-
|
-
|
30-Jun-2015
|
|
Sitecore 5.2
|
2006
|
-
|
-
|
30-Jun-2015
|
|
Sitecore 5.1
|
2005
|
-
|
-
|
30-Jun-2015
|
|
Sitecore 4.3
|
2004
|
-
|
-
|
30-Jun-2015
|
Sitecore Intranet Portal
|
| Sitecore Intranet Platform 4.1 |
2013 |
30-Jun-2016 |
31-Dec-2019 |
31-Dec-2021 |
| Sitecore Intranet Platform 4.0 |
2013 |
30-Jun-2016 |
31-Dec-2019 |
31-Dec-2021 |
|
Sitecore Intranet Portal 3.3
|
2011
|
30-Jun-2015
|
31-Dec-2017
|
31-Dec-2019
|
|
Sitecore Intranet Portal 3.2
|
2011
|
30-Jun-2015
|
31-Dec-2017
|
31-Dec-2019
|
|
Sitecore Intranet Portal 3.1
|
2010
|
30-Jun-2015
|
31-Dec-2016
|
31-Dec-2018
|
|
Sitecore Intranet Portal 3.0
|
2009
|
30-Jun-2015
|
31-Dec-2015
|
31-Dec-2017
|
Sitecore Foundry
|
|
Sitecore Foundry 3.0
|
2009
|
30-Jun-2015
|
31-Dec-2015
|
31-Dec-2017
|
|
Sitecore Foundry 2.1
|
2008
|
30-Jun-2015
|
30-Jun-2015
|
31-Dec-2016
|
|
Sitecore Foundry 2.0
|
2008
|
30-Jun-2015
|
30-Jun-2015
|
31-Dec-2016
|
Sitecore Commerce Server |
| Sitecore Commerce Server 11.4 |
2016
|
31-Dec-2019
|
31-Dec-2022
|
31-Dec-2024
|
| Sitecore Commerce Server 11.3 |
01-Feb-2016
|
01-Feb-2019
|
01-Feb-2022
|
01-Feb-2024
|
| Sitecore Commerce Server 11.2 |
2015 |
31-Dec-2018 |
31-Dec-2021 |
31-Dec-2023
|
| Sitecore Commerce Server 11.1 |
01-Oct-2014
|
01-Oct-2017
|
01-Oct-2020
|
01-Oct-2022
|
| Sitecore Commerce Server 11.0 |
01-Aug-2014
|
01-Aug-2017
|
01-Aug-2020
|
01-Aug-2022
|
Ascentium Commerce Server
|
|
CommerceServer.net Commerce Server 10–10.1
|
01-Jan-2013
|
01-Jan-2016
|
01-Jan-2019
|
01-Jan-2023
|
|
Ascentium Commerce Server 2009 R2 SP1
|
01-May-2013
|
01-May-2016
|
01-Jul-2019
|
01-May-2023
|
|
Ascentium Commerce Server 2009 R2
|
01-Jul-2012
|
01-Jul-2015
|
01-Jul-2019
|
01-Jul-2022
|
|
Ascentium Commerce Server 2009
|
01-Jul-2012
|
01-Jul-2015
|
01-Jul-2019
|
01-Jul-2022
|
Note: For products purchased from Ascentium or CommerceServer.net, different support lifecycle dates can apply.
Note: Sitecore can update this document from time to time at Sitecore's sole discretion. Any such changes will be posted on the Sitecore Knowledge Base site and made applicable 30 days from the date of its posting.
Note: Supported technology platforms for specific Sitecore versions can be determined using the Sitecore Compatibility Table. R(x) releases of supported technology platforms (for example, Microsoft Windows Server 2012 R2) are considered new platforms and not updates to supported technology platforms.
Note: Unless stated otherwise, support phases for commercial Sitecore modules match the support phase of the Sitecore version that the module is used on. Compatibility of the Sitecore modules with Sitecore versions can be determined using the:
Note: The Sitecore Foundry 4.0+ product is distributed as a Sitecore module that is installed on top of Sitecore CMS.
Note: Assistance with errors or unexpected behavior is provided when applying official version upgrade instructions and the Sitecore version being upgraded from is in the Mainstream, Extended, or Sustaining support state, while the version being upgraded to is in the Mainstream support state.
Prior to introducing new products, technologies, or features to be covered by the Mainstream Support Phase, Sitecore may decide to make them available under the Experimental Support label.
The Experimental Support label means that the product or technology is currently at the early stage of its lifecycle. Even though the product has been proven to work, Sitecore may not currently provide extensive documentation, services, or training materials, and may not have fully integrated the product into the company's quality assurance process.
For Experimental Support products or features, Sitecore provides assistance with troubleshooting associated technical issues. There is, however, no guarantee that a solution may be available. Sitecore does not guarantee that Experimental Support products or features will be adopted into the Mainstream Support Phase at a later date, or that appropriate upgrade paths to a Mainstream Supported version of the product or technology will be provided.