Products can reach the end of their lifecycle for a number of reasons. For example, this can happen due to market demands, technology innovations that drive changes in the product, or products maturing over time and being replaced by functionally richer technologies.
To help customers better manage this end-of-life transition and to understand the role that Sitecore can play in helping customers use the latest Sitecore platforms and technologies, the Sitecore Product Support Lifecycle policy is explained.
For the Sitecore products listed in this article, support packages (the Support Type) offer up to 8 years of support from the general availability date (the initial release date). Support for updates or service packs terminates with the end of support of the initial release.
The following table describes differences between phases of the Sitecore Product Support Lifecycle:
Support Type |
Mainstream Support Phase |
Extended Support Phase |
Sustaining Support Phase |
Sitecore online documentation, knowledge base, and discussion forums access |
✓ |
✓ |
✓ |
Assistance with production incidents |
✓ |
✓ |
$ |
Security updates and fixes |
✓ |
✓ |
- |
Assistance with errors or unexpected behavior during installation or development |
✓ |
$ |
- |
Addressing product defects as hotfixes or patches |
✓ |
$ |
- |
Compatibility fixes for supported technology platforms |
✓ |
- |
- |
Timeline for each support phase, counted from the product's general availability date |
3 years |
6 years |
8 years |
Legend:
✓
|
Included |
$ |
Contact regional office for support options |
- |
Not available |
Note: For more information about the Sitecore Versioning Policy, please visit /articles/077333.