Sitecore Product Support Lifecycle

  • Product support lifecycle

    Products may reach the end of their lifecycle for a number of reasons. For example, this may happen due to market demands, technology innovations that drive changes in the product, or products maturing over time and being replaced by functionally richer technologies.

    To help customers better manage this end-of-life transition and understand the role that Sitecore can play in helping customers use the latest Sitecore platforms and technologies, Sitecore Product Support Lifecycle policy is explained below.

    For any Sitecore Product listed below, various support packages (i.e., Support Type) will offer a minimum of 8 years of total support from the general availability date (i.e., Initial Release Date). Support for all releases such as updates or service packs terminates with the end of support of the original feature release.

    This table describes differences between various phases of the Sitecore Product Support Lifecycle:

    Support Type Mainstream Support Phase Extended Support Phase Sustaining Support Phase
    Sitecore online documentation, knowledge base, and discussion forums access
    Assistance with production incidents $
    Security updates and fixes
    -
    Assistance with errors or unexpected behavior during installation or development
    $ -
    Addressing product defects as hotfixes or patches
    $ -
    Compatibility fixes for supported technology platforms
    - -
    Timeline for each support phase, counted from the product’s general availability date
    3 years 6 years 8 years


    Legend:
     


    Included
    $ Contact regional office for support options
    - Not available

    Note: For more information about Sitecore Versioning Policy, please visit https://kb.sitecore.net/articles/077333.

  • support phases for specific products

    This table describes current phases of the Sitecore Product Support Lifecycle for various Sitecore products, as well as the expected dates for transitioning to the subsequent support phases.

    Product Initial Release Date Mainstream Support End Date Extended Support End Date Sustaining Support End Date
    Sitecore 8.2 2016 31-Dec-2019 31-Dec-2022 31-Dec-2024
    Sitecore 8.1 2015 31-Dec-2018 31-Dec-2021
    31-Dec-2023
    Sitecore 8.0 2015 31-Dec-2018 31-Dec-2021 31-Dec-2023
    Sitecore 7.5 2014 31-Dec-2017 31-Dec-2020 31-Dec-2022
    Sitecore 7.2 2014 31-Dec-2017 31-Dec-2020 31-Dec-2022
    Sitecore 7.1 2013 31-Dec-2016 31-Dec-2019 31-Dec-2021
    Sitecore 7.0 2013 31-Dec-2016 31-Dec-2019 31-Dec-2021
    Sitecore 6.6 2012 31-Dec-2015 31-Dec-2018 31-Dec-2020
    Sitecore 6.5 2011 30-Jun-2015 31-Dec-2017 31-Dec-2019
    Sitecore 6.4 2010 30-Jun-2015 31-Dec-2016 31-Dec-2018
    Sitecore 6.3 2010 30-Jun-2015 31-Dec-2016 31-Dec-2018
    Sitecore 6.2 2009 30-Jun-2015 31-Dec-2015 31-Dec-2017
    Sitecore 6.1 2009 30-Jun-2015 31-Dec-2015 31-Dec-2017
    Sitecore 6.0 2008 30-Jun-2015 30-Jun-2015 31-Dec-2016
    Sitecore 5.3 2006 - - 30-Jun-2015
    Sitecore 5.2 2006 - - 30-Jun-2015
    Sitecore 5.1 2005 - - 30-Jun-2015
    Sitecore 4.3 2004 - - 30-Jun-2015

    Sitecore Intranet Portal
    Sitecore Intranet Platform 4.1 2013 30-Jun-2016 31-Dec-2019 31-Dec-2021
    Sitecore Intranet Platform 4.0 2013 30-Jun-2016 31-Dec-2019 31-Dec-2021
    Sitecore Intranet Portal 3.3 2011 30-Jun-2015 31-Dec-2017 31-Dec-2019
    Sitecore Intranet Portal 3.2 2011 30-Jun-2015 31-Dec-2017 31-Dec-2019
    Sitecore Intranet Portal 3.1 2010 30-Jun-2015 31-Dec-2016 31-Dec-2018
    Sitecore Intranet Portal 3.0 2009 30-Jun-2015 31-Dec-2015 31-Dec-2017

    Sitecore Foundry
    Sitecore Foundry 3.0 2009 30-Jun-2015 31-Dec-2015 31-Dec-2017
    Sitecore Foundry 2.1 2008 30-Jun-2015 30-Jun-2015 31-Dec-2016
    Sitecore Foundry 2.0 2008 30-Jun-2015 30-Jun-2015 31-Dec-2016

    Sitecore Commerce Server
    Sitecore Commerce Server 11.4 2016
    31-Dec-2019
    31-Dec-2022
    31-Dec-2024
    Sitecore Commerce Server 11.3 01-Feb-2016
    01-Feb-2019
    01-Feb-2022
    01-Feb-2024
    Sitecore Commerce Server 11.2 2015 31-Dec-2018 31-Dec-2021 31-Dec-2023
    Sitecore Commerce Server 11.1 01-Oct-2014 01-Oct-2017 01-Oct-2020 01-Oct-2022
    Sitecore Commerce Server 11.0 01-Aug-2014 01-Aug-2017 01-Aug-2020 01-Aug-2022

    Ascentium Commerce Server
    CommerceServer.net Commerce Server 10–10.1 01-Jan-2013 01-Jan-2016 01-Jan-2019 01-Jan-2023
    Ascentium Commerce Server 2009 R2 SP1 01-May-2013 01-May-2016 01-Jul-2019 01-May-2023
    Ascentium Commerce Server 2009 R2 01-Jul-2012 01-Jul-2015 01-Jul-2019 01-Jul-2022
    Ascentium Commerce Server 2009 01-Jul-2012 01-Jul-2015 01-Jul-2019 01-Jul-2022

    Note: For products purchased from Ascentium or CommerceServer.net, different support lifecycle dates may apply.

    Note: Sitecore may update this document from time to time at Sitecore's sole discretion. Any such changes will be posted at Sitecore Knowledge Base site and made applicable 30 days from the date of its posting.

    Note: Supported technology platforms for specific Sitecore versions can be determined using the Sitecore Compatibility Table. R(x) releases of supported technology platforms (e.g. Microsoft Windows Server 2012 R2) are considered new platforms and not updates to supported technology platforms.

    Note: Unless stated otherwise, support phases for commercial Sitecore modules match the support phase of the Sitecore version that the module is used on. Compatibility of the Sitecore modules with Sitecore versions can be determined using the:

    Note: The Sitecore Foundry 4.0+ product is distributed as a Sitecore module that is installed on top of Sitecore CMS.

    Note: Assistance with errors or unexpected behavior is provided when applying official version upgrade instructions and the Sitecore version being upgraded from is in the Mainstream, Extended, or Sustaining support state, while the version being upgraded to is in the Mainstream support state.

Applies to:

Sitecore Support Portal 1+

January 07, 2015
August 22, 2017

Keywords: 

  • Support Portal