Issues with Path Analyzer when using the remote reporting server

  • Description

    The following Path Analyzer exceptions can appear in the Content Management instance log files, when you use the remote reporting server:

    ERROR [Path Analyzer] experienceAnalytics/api/logger
    Exception: System.Net.WebException
    Message: The remote server returned an error: (500) Internal Server Error.
    Source: System
      at System.Net.HttpWebRequest.GetResponse()
      at Sitecore.PathAnalyzer.Extensions.HttpWebRequestExtensions.ExecuteRequest(HttpWebRequest request, Action`1 successAction, Action`1 unsuccessfulAction, Action`1 errorAction, Action completeAction)
    
    ERROR System.InvalidOperationException: experienceAnalytics/api/logger ---> System.Net.WebException: The remote server returned an error: (500) Internal Server Error.
      at System.Net.HttpWebRequest.GetResponse()
      at Sitecore.PathAnalyzer.Extensions.HttpWebRequestExtensions.ExecuteRequest(HttpWebRequest request, Action`1 successAction, Action`1 unsuccessfulAction, Action`1 errorAction, Action completeAction)
      --- End of inner exception stack trace ---
      at Sitecore.PathAnalyzer.Data.Remote.RemoteTreeDefinitionService.<Get>b__1b(Exception errorException)
      at Sitecore.PathAnalyzer.Extensions.HttpWebRequestExtensions.ExecuteRequest(HttpWebRequest request, Action`1 successAction, Action`1 unsuccessfulAction, Action`1 errorAction, Action completeAction)
      at Sitecore.PathAnalyzer.Data.Remote.RemoteTreeDefinitionService.Get(Guid id)
      at Sitecore.PathAnalyzer.Data.MapStatusService.GetBuildStatusMessage(Guid treeDefinitionId)
      at Sitecore.PathAnalyzer.Data.MapStatusService.GetMessages(Guid mapId)
      at Sitecore.PathAnalyzer.Services.Controllers.TreeDefinitionController.GetStatus(TreeDefinitionRequest request)
    
  • To fix this issue, put the following configuration file in the \App_Config\Include\zzz folder of the reporting server: Sitecore.Support.110707.config.

Applies to:

CMS 8.1 Initial Release - 8.1 Update-3

CMS 8.2 Initial Release

May 17, 2018
May 17, 2018

Reference number:

110707

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