Device Detection database is not updated

  • Description

    The following error can occur in Sitecore XP log files during authentication on the CES Discovery service used to update the device detection database:

    WARN  Authentication on CES Discovery service failed.
    Exception: System.Net.WebException
    Message: The remote server returned an error: (403) Forbidden.
    Source: System
       at System.Net.HttpWebRequest.GetResponse()
       at Sitecore.CES.Client.WebClient.<>c__DisplayClass6_0.b__0()
       at Sitecore.CES.Client.WebClient.Execute[T](Func`1 action, String requestUri)
       at Sitecore.CES.Client.ResourceConnector`1.Request(String endpoint, Object[] parameters)
       at Sitecore.CES.Discovery.EndpointSource.GetEndpoint(String serviceName)
    ERROR Could not update device detection database
    Exception: System.ArgumentNullException
    Message: Null ids are not allowed.
    Parameter name: endpointUri
    Source: Sitecore.Kernel
       at Sitecore.Diagnostics.Assert.ArgumentNotNullOrEmpty(String argument, String argumentName)
       at Sitecore.CES.Client.WebClient.DownloadBinaryContent(String endpointUri, String resourcePath, DownladBinaryContentParameters parameters)
       at Sitecore.CES.DeviceDetection.Providers.FiftyOneDegrees.FiftyOneDeviceDetectionClient.GetNewerVersion()
       at Sitecore.CES.DeviceDetection.Providers.FiftyOneDegrees.FiftyOneDeviceDetectionClient.DoUpdate(String serviceName, String& newDatabasePath, String& newDatabaseVersion)
       at Sitecore.CES.DeviceDetection.Providers.DeviceDetectionClient.Update()
  • Install a hotfix corresponding to your Sitecore Experience Platform version:

    See the readme.txt file inside the archive for installation instructions.

    Note: These packages are specific to Sitecore XP versions. After applying the hotfix, you must not install any Sitecore XP updates until Sitecore includes the changes associated with the hotfix in a public update.

    You can find more details about hotfixes here:

    If a hotfix for another Sitecore XP version is needed, another hotfix has already been installed in your solution, or if you have any additional questions, please contact Sitecore Support.

Applies to:

CMS 9.0 Initial Release - 9.0 Update-1

February 15, 2018
February 15, 2018

Reference number:

204620, 205547


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