How to request a backup schedule for Managed Cloud Standard sets

  • Sitecore customers can request a backup of their Managed Cloud resources (SQL databases and Azure App services) by filling out the forms in the following sections and then submitting a new request using https://support.sitecore.net.

  • Parameter Description Value
    Resources to backup List of Web Apps
    Desired Backup Frequency How often new full backup copy should be taken
    (for example, every 2 weeks)
    Desired Backup Retention Number of days/months to keep each single backup copy
    (for example, 180 days / 6 months)
    Backup Storage New / Existing (specify name if existing)
    Backup Storage Capabilities If New storage, specify desired level of redundancy
    (for example, the same datacenter, or multiple or geo-distributed datacenters)
    Files to Exclude Files from web root that should not be part of regular backup
    (for example, known temp files)

  • Parameter Description Value
    Resources to backup List of Azure SQL resources
    Desired Backup Frequency How often a new full backup copy should be taken Cannot be configured. Short-term backups: every 5-10 minutes. Long-term: every 1 week.
    Desired Backup Retention Number of days/months to keep each single backup copy
    (for example, 180 days / 6 months)
    Backup Storage Capabilities Specify desired level of redundancy
    (for example, the same datacenter, or multiple or geo-distributed datacenters)

    • Sitecore will only perform a backup as described in the request forms for the Azure App Services and SQL databases.
    • The customer is responsible to do backup and recovery for other resources, such as Redis Cache.
    • Any backup recovery operation for the Azure App Services and SQL databases can be triggered either by the customer or Sitecore by submitting a service request on the Sitecore Support Portal. After the backup recovery is done, the customer is responsible to do any post configuration and/or cleanup. Therefore, the customer must ensure the integrity of restored data. We recommend that customers regularly test restoration as a part of normal business continuity planning.
    • See the Backup section at https://kb.sitecore.net/articles/133931 for more information.

Applies to:

Managed Cloud 1+

January 21, 2019
April 03, 2019