xDB Cloud Service compatibility tables

  • This article describes the compatibility of different Sitecore XP versions with the xDB Cloud service, and provides information about the following:

    Important: This article only describes xDB Cloud 1.0 and 2.0. For details about Managed Cloud xDB service compatibility, please refer to the following article: https://kb.sitecore.net/articles/768387.

  • The following table shows the currently supported Sitecore XP releases that you can use to initialize new xDB Cloud sets:
    Sitecore XP Supported versions
    Unsupported versions
    7.5 N/A 7.5 Initial — 7.5 Update-2
    8.0 8.0 Update-6 — 8.0 Update-7 8.0 Initial — 8.0 Update-5
    8.1 8.1 Update-1 — 8.1 Update-3 8.1 Initial Release
    8.2 8.2 Initial Release — 8.2 Update-7 N/A
    9.0, 9.1 N/A
    9.0 Initial and higher

    • All new xDB Cloud sets are created using xDB Cloud 2.0. For more information, please see doc.sitecore.net.
    • For xDB Cloud to work properly, the Content Delivery and Content Management instances version must exactly match the xDB Cloud version.
    • This section describes Sitecore XP versions available for creating new xDB Cloud sets. For the list of available target versions for upgrading xDB Cloud, see the next section in this article.
    • Managed Cloud xDB service can be used with Sitecore XP 9.0 and above.
  • The following table shows the supported upgrade options for xDB Cloud sets. When planning an upgrade, ensure that you upgrade to a compatible target version of Sitecore XP:

    Source version Target version
    7.5 Initial Release — 7.5 Update-2 8.0 Update-7
    8.0 Any Release 8.0 Any Release — 8.2 Update-7
    8.1 Any Release 8.1 Any Release — 8.2 Update-7
    8.2 Initial Release
    8.2 Any Release

     For planning the overall Sitecore XP upgrade process together with xDB Cloud, please refer to the How to Upgrade xDB Cloud article.

  • To ensure a stable connection to xDB Cloud, the latest compatible updates of the xDB Cloud Client package must be installed on all Sitecore Content Delivery (CD) and Content Management (CM) instances. Refer to the following tables for compatibility information:

    For xDB Cloud 1.0:

    Sitecore XP xDB Cloud Client version Compatible Sitecore XP versions
    7.5 Sitecore xDB Cloud 7.5 rev. 160210 7.5 Initial Release — 7.5 Update-2
    8.0 Sitecore xDB Cloud 8.0 rev. 160210 8.0 Initial Release — 8.0 Update-7
    8.1 Sitecore xDB Cloud 8.1 rev. 160210 8.1 Initial Release — 8.1 Update-3

    For xDB Cloud 2.0:

    Sitecore XP xDB Cloud Client version Compatible Sitecore XP versions
    8.0 Sitecore xDB Cloud 8.0 rev. 160721 8.0 Update-6 — 8.0 Update-7
    8.1 Sitecore xDB Cloud 8.1 rev. 160721 8.1 Update-1 — 8.1 Update-3
    8.2 Sitecore xDB Cloud 8.2 rev. 160623 (out-of-the-box) 8.2 Initial Release
    Sitecore xDB Cloud 8.2 rev. 170223 8.2 Update-1 — 8.2 Update-7

    Note: xDB Cloud 2.0 is only supported for new xDB sets that are provisioned using a corresponding Sitecore XP version. You can migrate existing xDB Cloud 1.0 sets to xDB Cloud 2.0 on demand using the following process: https://kb.sitecore.net/articles/274380.

  • New xDB Cloud sets can be provisioned in the following geographical locations:

    • Australia East
    • Canada Central
    • Central India
    • East Asia
    • East US
    • Japan West
    • North Central US
    • North Europe
    • South Central US
    • South UK
    • Southeast Asia
    • West Europe
    • West US
    • Brazil South
  • xDB Cloud Service is compatible with different MongoDB releases based on the Sitecore XP version that you use with it. For information about Sitecore XP and Mongo compatibility, refer to https://kb.sitecore.net/articles/633863.

    The following table shows the available MongoDB software versions in xDB Cloud service:

    (used for new sets)
    Supported versions Unsupported versions
    3.0 MMAPv1 (8.0 - 8.1)
    3.2 WiredTiger (8.2)
    2.6 MMAPv1, 3.0 MMAPv1, 3.2 MMAPv1,
    3.2 WiredTiger, 3.6 WiredTiger
    3.0 WiredTiger

    Note: This table only highlights the availability of major MongoDB releases. Specific minor releases can vary, but Sitecore always ensures full compatibilty of any minor release with Sitecore XP.

  • The following table shows the xDB Cloud service compatibility with different Sitecore modules or components:

    Module / Component Compatible versions Incompatible versions
    Email Experience Manager 8.0 Update-3 — 8.2 Initial
    EXM 3.1 and higher
    8.2 Update-5 — 8.2 Update-7
    EXM 3.5
    Prior to 8.0 Update-3
    8.2 Update-1 — 8.2 Update-4
    Web Forms for Marketers All Sitecore Releases N/A
    Experience Profile All Sitecore Releases N/A
    Experience Analytics All Sitecore Releases [1] N/A
    Experience Explorer All Sitecore Releases N/A
    Federated Experience Manager All Sitecore Releases N/A
    List Manager All Sitecore Releases N/A
    Path Analyzer 8.0 Update-4 and higher [2] Prior to 8.0 Update-4
    Sitecore Content Testing All Sitecore Releases N/A
    Sitecore Social All Sitecore Releases N/A
    User to Contact Conversion Tool N/A All Sitecore Releases
    Sitecore Commerce 8.2, 8.2.1 and higher 8.1 [3], 8.0
    • All module versions or components assume compatibility with the appropriate CMS/XP version. For specific details, refer to Sitecore Modules Compatibility table.
    • [1] Custom segment creation is not supported by Experience Analytics in the xDB Cloud service. This will be fixed in a future service update.
    • [2] The Path Analyzer does not currently support the admin page (/sitecore/admin/pathanalyzer.aspx) or standard historical rebuild with the xDB Cloud service. This will be fixed in a future Sitecore XP release.
    • [3] Please contact Sitecore Support for possible workarounds.

Applies to:

CMS 7.5 - 8.2

August 25, 2015
June 02, 2020


  • App Center,
  • ECM/EXM,
  • Experience Explorer,
  • Federated Experience Manager,
  • Path Analyzer,
  • Web Forms for Marketers,
  • xDB