Collecting basic information might fail if Azure Blob Storage module is installed

  • Collecting basic information might fail for some Sitecore XP instances with the Azure Blob Storage module installed. The data collection progress might change from Generating back to Connecting and eventually fail with Busy, unreachable, offline or decommissioned message:

    Also, similar warnings can be found in logs:

    WARN  Failed to upload SupportPackage to Blobs,
    request ID: scsupport_123456_xp93-xp1.cm_20191023150501, database: web
    Exception: System.InvalidOperationException
    Message: The identifier '85f3f047-60d3-421e-889d-11e6000fd167' is not in acceptable format by this provider.
  • To enable data collection, apply the following hotfix: SC Hotfix 367733-1.zip. See the readme.txt file inside the archive for installation instructions.
    Note that the hotfix also provides minor fixes for administration pages like Logs.aspx and SqlShell.aspx.

Applies to:

CMS 9.3 Initial Release+

November 28, 2019
November 28, 2019

Reference number:

337294, 362285, 363821