The following Analytics reports use Google Maps to display visitor's location: Sitecore CMS 7.2 — Sitecore XP 7.5: Engagement Analytics -> Organization -> Business Overview Engagement Analytics -> Visit -> Visitor (Contact) Overview Sitecore XP 8.0 — Sitecore XP 8.2: Marketing Control Panel -> Engagement Plan -> Supervisor -> View (Contacts chunk) -> Visits Due to changes in the Google Maps API, the "Oops! Something went wrong." error message might be displayed instead of Google Map:
To resolve a Google Maps error in Analytics reports: Open the following page: https://developers.google.com/maps/documentation/javascript/get-api-key. Retrieve an API key, click Get a Key. In the \sitecore\shell\Applications\Analytics\GoogleMap\GoogleMap.html file, modify this line: <script type="text/javascript" src="http://maps.google.com/maps/api/js?sensor=true"> so that it uses the retrieved API key: <script type="text/javascript" src="http://maps.google.com/maps/api/js?key={API key here}"> Clear the browser cache.