Sitecore Managed Cloud Standard – Onboarding

  • Description

    This article describes all the steps required to start a Managed Cloud journey from contract signature to administering a working Sitecore XP environment in the cloud.

    The key milestones include:

    1. Signing the contract.
    2. Digital contract activation.
    3. Provisioning the environment.
    4. Accessing the environment.

    The following sections describe the specific details of each of these steps.

  • Signing the contract

    The journey begins with an agreement and Managed Cloud contract specific to a customer's needs. To start this process, contact your regional Sitecore office.


    A typical Managed Cloud contract requires the following information:

    • Number of slots (environments) required.
    • Each slot described with a Type (Production/Nonproduction), Topology (XP/ XM/XDB), and Tier (Single, Small, Large, and so on).
    • The Primary Contact in the customer's organization – a target person to deliver any information that requires the customer's attention for successful service delivery. This person must be a part of the customer's organization.
    • The Technical Contact representing the customer – a person responsible for the technical implementation of the Sitecore XP solution on Managed Cloud. This person could be part of the customer's technical team or an Implementation Partner.

    Note: The customer can update the contact people at any time.

  • Digital Contract Activation

    After the Managed Cloud Contract is signed on paper, it undergoes a digital activation process on the Sitecore side. During the process, the Sitecore operations team register the order in the respective databases to guarantee consistency. Typically, this process takes a couple of business days.

    At the end of the activation process, the following happens:

    • Access to the Sitecore Support Portal ( is granted for the Technical Contact. More information about Sitecore Support services can be found here.
    • A welcome ticket is created in the Sitecore Support Portal. This ticket includes enhanced details about the Managed Cloud environment provision and configuration.
    • A welcome letter is sent to the Primary Contact and the Technical Contact (with the Sitecore sales representative copied as well). This letter highlights detailed information about Support access and the next steps required from the customer to finalize the Managed Cloud environment provision.
  • Provisioning the environment

    After receiving the welcome letter and the welcome ticket, the customer's Technical Contact must provide important technical details to Sitecore, so Sitecore can proceed with the cloud resources provisioning.

    This data can be provided directly in the welcome ticket (as a reply) or as a new support ticket.

    All the details about the data required for provisioning can be found here:

  • Accessing the environment

    After Sitecore Managed Cloud environment is provisioned, all the technical details about it are provided to the customer.

    This includes but is not limited to:

    • Credentials and instructions about how to log in to the Azure Portal ( and access cloud resources. Azure Portal is accessed via Microsoft Accounts (Live IDs) defined by the customer in the provision stage.
    • Endpoints to Sitecore XP instances, and credentials to Sitecore XP Admin UI.
    • Credentials and database connection strings.

    Having all this data allows the customer's technical team or Implementation Partner to begin working on the actual Sitecore XP solution implementation.

    For more information and references about ongoing tasks and the overall design of the Sitecore XP solution in Managed Cloud, refer to the following documentation section: Managed Cloud.

Applies to:

Managed Cloud 1+

October 31, 2017
November 23, 2017


  • Managed Cloud