EXM does not respect context language when sending email notifications or redirecting contacts to selected links

  • Sending a multilingual email campaign to contacts that have a preferred language different from the default one (English) can lead to incorrect links redirection or email notifications in the wrong language (English).

  • To resolve the issue, download and install the patch that forces EXM to use the message language to send notifications or redirect contacts to selected links found on this page:

    If there is a requirement to send subscription campaigns from custom code, make sure that the following class is used:


    It contains the additional MessageLanguage property, which controls the language that is used to send a subscription message.

    The following code sample demonstrates the work of the MessageLanguage property:

    SubscribeMessage subsMess = new Sitecore.Support.EmailCampaign.Model.Messaging.SubscribeMessage()
      MessageId = Sitecore.Data.ID.Parse("{48731F06-84FA-44E4-A8C9-A30E73B3B8DF}").Guid,
      ContactIdentifier = identifier,
      RequireSubscriptionConfirmation = true,
      MessageLanguage = "de-DE"

Applies to:

CMS 9.0 Update-1 - 9.0 Update-2

CMS 9.1 Initial Release

April 26, 2019
February 11, 2020

Reference number:

231995, 255287, 255621


  • EXM