Performance counter error occurs during startup of Commerce Engine instances/roles in Azure

  • The following error occurs during startup of Commerce Engine instances/roles that are deployed in Azure Web Apps:

    ERROR PerformanceCounterCommand Unuthorized Access Exception: Information=In order to use performance counters, proper permissions are required. Please ensure that the AppPool identity has been added to the Performance Monitor Users group..Error: Message=Access to the registry key 'Global' is denied.|Trace=   at Microsoft.Win32.RegistryKey.Win32Error(Int32 errorCode, String str)
       at Microsoft.Win32.RegistryKey.InternalGetValue(String name, Object defaultValue, Boolean doNotExpand, Boolean checkSecurity)
       at Microsoft.Win32.RegistryKey.GetValue(String name)
       at System.Diagnostics.PerformanceMonitor.GetData(String item)
       at System.Diagnostics.PerformanceCounterLib.GetPerformanceData(String item)
       at System.Diagnostics.PerformanceCounterLib.get_CategoryTable()
       at System.Diagnostics.PerformanceCounterLib.CategoryExists(String category)
       at System.Diagnostics.PerformanceCounterLib.CategoryExists(String machine, String category)
       at System.Diagnostics.PerformanceCounterCategory.Exists(String categoryName, String machineName)
       at Sitecore.Commerce.Core.Commands.PerformanceCounterCommand.Increment(String categoryName, String counterName, String instanceName, CommerceContext commerceContext)
    System.UnauthorizedAccessException: Access to the registry key 'Global' is denied.
       at Microsoft.Win32.RegistryKey.Win32Error(Int32 errorCode, String str)
       at Microsoft.Win32.RegistryKey.InternalGetValue(String name, Object defaultValue, Boolean doNotExpand, Boolean checkSecurity)
       at Microsoft.Win32.RegistryKey.GetValue(String name)
       at System.Diagnostics.PerformanceMonitor.GetData(String item)
       at System.Diagnostics.PerformanceCounterLib.GetPerformanceData(String item)
       at System.Diagnostics.PerformanceCounterLib.get_CategoryTable()
       at System.Diagnostics.PerformanceCounterLib.CategoryExists(String category)
       at System.Diagnostics.PerformanceCounterLib.CategoryExists(String machine, String category)
       at System.Diagnostics.PerformanceCounterCategory.Exists(String categoryName, String machineName)
       at Sitecore.Commerce.Core.Commands.PerformanceCounterCommand.Increment(String categoryName, String counterName, String instanceName, CommerceContext commerceContext)
  • This error happens only once during startup (later on the command will be disabled anyway). The error should not interrupt any workflow of a Commerce Engine instance. Therefore the error can be ignored.

    The issue is expected to be fixed in a future update.

Applies to:

Sitecore Experience Commerce 9.0 Initial Release+

June 06, 2019
June 06, 2019

Reference number:

278992