EXM always displays 0% for bounce value and spam complaints

  • Email reports in the Email Experience Manager (EXM) may always display 0% for bounce value and spam complaints. The following error can appear in the log records:

    INFO SuppressionSyncAgent successfully done for period 2017/11/27 12:40:52 - 2017/11/27 13:40:57
    INFO PullMessageEventsAgent found 1 Bounce for period 2017/11/27 12:40:54 - 2017/11/27 13:40:58
    INFO PullMessageEventsAgent found 0 SpamComplaint for period 2017/11/27 12:40:55 - 2017/11/27 13:40:59
    ERROR Exception: Sitecore.Exceptions.ConfigurationException
    Message: Could not create instance of type: Sitecore.EmailCampaign.Cm.Handlers.BouncedMessageHandler. No matching constructor was found.
    Source: Sitecore.Kernel
       at Sitecore.Configuration.DefaultFactory.CreateFromTypeName(XmlNode configNode, String[] parameters, Boolean assert)
       at Sitecore.Configuration.DefaultFactory.CreateObject(XmlNode configNode, String[] parameters, Boolean assert, IFactoryHelper helper)
       at Sitecore.Configuration.DefaultFactory.CreateObject(XmlNode configNode, String[] parameters, Boolean assert)
    ...
    ERROR Bounce tasks not processed. Manager is not configured.
  • To resolve the issue, consider one of the following options:

    • Upgrade Sitecore XP instance to 9.0 Update-1 or later (recommended).
    • Add the followings lines to the \EmailExperience\Sitecore.EmailExperience.MessageHandling.config as shown below:
      <bouncedMessageHandler type="Sitecore.EmailCampaign.Cm.Handlers.BouncedMessageHandler, Sitecore.EmailCampaign.Cm" singleInstance="true">
      <param ref="exm/bouncedMessagesTaskPool"/>
      <param ref="exm/recipientListManagementTaskPool"/>
      </bouncedMessageHandler>
      and:
      <complaintHandler type="Sitecore.EmailCampaign.Cm.Handlers.SpamComplaintHandler, Sitecore.EmailCampaign.Cm" singleInstance="true">
      <param ref="exm/spamComplaintsTaskPool"/>
      <param ref="exm/recipientListManagementTaskPool"/>
      </complaintHandler>

Applies to:

EXM 3.4 Initial Release

EXM 3.4 Update-1

January 21, 2020
January 22, 2020

Reference number:

136807

Keywords: 

  • EXM