"Save operation for definition could not be completed within specified timeframe" message when trying to create email campaign

  • The problem occurs because of the high load or\and network connectivity problem. The following error can appear in log files:

    ERROR One or more exceptions occurred while processing the subscribers to the 'item:saved' event.
    Exception[1]: System.TimeoutException 
    Message[1]: Save operation for definition id:[{4DD03672-8944-44C9-9F26-900C421F49B4}] could not be completed within specified timeframe. It will be re-run in the background. 
    Source[1]: Sitecore.Analytics 
       at Sitecore.Analytics.Reporting.DefinitionData.Marketing.Deployment.Processors.Deploy.DeployItem[TDefinition](Item item, Template itemTemplate, ID expectedTemplateId)
       at Sitecore.Analytics.Reporting.DefinitionData.Marketing.Deployment.Processors.Deploy.Process(DeployDefinitionArgs args)
       at (Object , Object[] )
       at Sitecore.Pipelines.CorePipeline.Run(PipelineArgs args)
       at Sitecore.Analytics.Pipelines.DeployDefinition.DeployDefinitionPipeline.<>c__DisplayClass1.<Run>b__0()
       at Sitecore.Marketing.Core.IgnoreRecursiveCalls.Run(ID id, Action action)
       at Sitecore.Analytics.Pipelines.DeployDefinition.DeployDefinitionPipeline.Run(Item item)
       at Sitecore.Analytics.Data.Items.ItemEventHandler.OnItemSaved(Object sender, EventArgs args)
       at Sitecore.Events.Event.EventSubscribers.RaiseEvent(String eventName, Object[] parameters, EventResult result)

    It is generated when deploying of a marketing definition takes more than 30 seconds. So, the issue appears when it takes longer time in the solution at the mentioned circumstances.

  • For Sitecore XP versions prior to 9.1 Initial Release, download and install the patch compatible with the affected product version found on the following page: https://github.com/SitecoreSupport/Sitecore.Support.116539.

    Starting from Sitecore XP version 9.1 Initial Release, the time for deploying marketing definitions can be changed in the following way:

    1. Set DeployItemTimeout for the Sitecore.Marketing.xMgmt.Pipelines.DeployDefinition.Deploy processor.
    2. Add the setting to the \App_Config\Sitecore\Marketing.Operations.xMgmt\Sitecore.Marketing.config file as follows:
    3. <deployDefinition>
      <processor type="Sitecore.Marketing.xMgmt.Pipelines.DeployDefinition.Deploy, Sitecore.Marketing.xMgmt" resolve="true">
      <DeployItemTimeout>00:01:30</DeployItemTimeout>
      </processor>
      </deployDefinition>

Applies to:

CMS 8.1 Update-1 - 9.0 Update-2

CMS 9.1 Initial Release

January 17, 2020
January 22, 2020

Reference number:

116539, 81838

Keywords: 

  • EXM