EXM fails to send multiple emails at the same time

  • The issue occurs when EXM tries to send multiple automated emails at the same time. If the same message is triggered multiple times in a short period of time only one message is sent. The EXM log shows messages as follows:

    ManagedPoolThread #12 16:07:59 DEBUG Job Sending message ([Job_ID]) already running. Not started.

Applies to:

CMS 8.2 Initial Release - 8.2 Update-1, EXM 3.4 Initial Release

CMS 8.2 Update-2, EXM 3.4 Update-1

January 20, 2020
January 22, 2020

Reference number:



  • EXM