EXM fails to send multiple emails at the same time

Permalink to this article

Expand all | Collapse all

Description

Expand Collapse
The issue occurs when EXM tries to send multiple automated emails at the same time. If the same message is triggered multiple times in a short period of time only one message is sent. The EXM log shows messages as follows:
```
ManagedPoolThread #12 16:07:59 DEBUG Job Sending message ([Job_ID]) already running. Not started.
```
Solution

Expand Collapse
To resolve the issue consider one of the following options:
- Upgrade the solution to Sitecore XP 9.0 Update-1 or higher (recommended).
- Download and install the patch compatible with the affected product version found on this page: https://github.com/SitecoreSupport/Sitecore.Support.137266/releases.

Applies to:

CMS 8.2 Initial Release - 8.2 Update-1, EXM 3.4 Initial Release

Fixed in:

CMS 8.2 Update-2, EXM 3.4 Update-1

Publication date: January 20, 2020

Last updated: January 22, 2020

Reference number:

137266

Keywords:

EXM