"Couldn't find a profile with the ID" error when identifying a contact

  • User authentication might fail with an error if the behavior profile contains a reference to a deleted profile. The following message can be found in the log records:

    Exception: Sitecore.Exceptions.ItemNotFoundException
    Message: The item "Couldn't find a profile with the ID '{37B95E72-8961-4652-AC31-8620DFB91F04}'." was not found. It may have been deleted by another user.
    Source: Sitecore.Analytics
       at Sitecore.Analytics.Data.BehaviorProfileConverter.Convert(IBehaviorProfileContext source)
       at Sitecore.Analytics.Pipelines.InitializeInteractionProfile.CopyProfiles.Process(InitializeInteractionProfileArgs args)
    ...

Applies to:

CMS 8.2 Initial Release - 9.0 Update-2

CMS 9.1 Initial Release

April 14, 2020
April 14, 2020

Reference number:

163109