Performance issues when logging in virtual users

  • When a virtual user is logged in, the time of response of the login page might be longer then expected. The issue can be observed after completing 2-3 log in procedures by different virtual users.

  • To resolve the issue, download and install the hotfix or the patch compatible with the affected product version:

    Be aware that the hotfixes were built for specific Sitecore XP versions, and must not be installed on other Sitecore XP versions or in combination with other hotfixes. In case any other hotfixes have already been installed on certain Sitecore XP instance, send a request for a compatibility check to Sitecore Support.

    Note that ZIP file contents need to be extracted to locate installation instructions and related files inside it. The hotfixes must be installed on a CM instance and then synced with other instances using the regular development practices.

    To get a solution for other releases, contact Sitecore Support.

Applies to:

CMS 9.0 Initial Release - 9.1 Update-1

CMS 9.2 Initial Release

April 14, 2020
April 14, 2020

Reference number:



  • Performance