Boosting the number of allowed concurrent users does not work

  • Logging into Sitecore XP might fail even after boosting the allowed number of users because of incorrect redirection.

  • To resolve the issue, download and install the hotfix compatible with the affected product version:

    Be aware that the hotfixes were built for specific Sitecore XP versions and must not be installed on other Sitecore XP versions or in combination with other hotfixes. If you have already installed any other hotfixes on a certain Sitecore XP instance, send a request for a compatibility check to Sitecore Support.
    Note that you must extract the ZIP file contents to locate the installation instructions and related files inside it. You must install the hotfixes on a CM instance and then sync with other instances using the regular development practices.

    To get a solution for other product versions, contact Sitecore Support.

Applies to:

CMS 9.1 Initial Release - 9.3 Initial Release

CMS 10.0 Initial Release

May 01, 2020
August 04, 2020

Reference number: