Azure Search provider might return empty search results

  • The SwitchOnRebuild index feature requires two physical search indexes per each logical search index. Azure Search provider might resolve a wrong physical index resulting in empty or outdated search results.

  • To resolve the issue, consider one of the following options:
    • Upgrade Sitecore XP instance to 9.1 Initial Release or later (recommended).
    • Download and install the hotfix compatible with the affected product version:
      -   For Sitecore XP 8.2 Update-7: SC Hotfix-294596-1
      -   For Sitecore XP 9.0 Update-2: SC Hotfix-322785-2

      Be aware that the hotfixes were built for specific Sitecore XP versions, and you must not install them on other Sitecore XP versions or in combination with other hotfixes. If any other hotfixes have already been installed on a particular Sitecore XP instance, send a request for a compatibility check to Sitecore Support. Note that you must extract the ZIP file contents to locate the installation instructions and the related files inside it. You must install the hotfixes on a CM instance and then sync them with other instances using the regular development practices.

Applies to:

CMS 8.2 Update-7, 9.0 Update-2

CMS 9.1 Initial Release

May 01, 2020
July 31, 2020

Reference number:



  • Search and Indexing