License issues when using Federated Authentication

  • An extranet user logging into Sitecore XP might encounter an error because the session is considered as being a Sitecore Client session. This can result in exceeding the maximum number of concurrent client users authorized by the license.
  • To resolve the issue, download and install the appropriate hotfix:

    Be aware that the hotfix was built for a specific Sitecore XP version, and must not be installed on other Sitecore XP versions or in combination with other hotfixes. In case any other hotfixes have already been installed on certain Sitecore XP instance, send a request for a compatibility check to Sitecore Support.
    Note that the ZIP file contents need to be extracted to locate installation instructions and related files inside. The hotfixes must be installed on a CM instance and then synced with other instances using standard development practices.

Applies to:

CMS 9.2 Initial Release - 9.3 Initial Release

CMS 10.0 Initial Release

July 02, 2020
August 04, 2020

Reference number: