Logged in users are shown as anonymous on a kick off user page

  • On a kick off user page, users might be displayed as anonymous instead of an appropriate username.
  • To resolve the issue, consider one of the following options:

    Be aware that hotfixes were built for a specific Sitecore XP version, and must not be installed on other Sitecore XP versions or in combination with other hotfixes. In case any other hotfixes have already been installed on a certain Sitecore XP instance, send a request for a compatibility check to Sitecore Support.
    Note that the ZIP file contents need to be extracted to locate installation instructions and related files inside. The hotfixes must be installed on a CM instance and then synced with other instances using standard development practices.

Applies to:

CMS 9.1 Initial Release - 9.3 Initial Release

CMS 10.0 Initial Release+

January 28, 2021
January 28, 2021

Reference number:



  • CMS