Item display name is shown encoded

  • If an item contains special characters in the display name, the display name and the item name might be wrongly encoded.

    For example, when changing the "Home" display name to 
    this results in
    Item name: "Home (test)"
    Display name: "Home (test)"
  • To resolve the issue, download and install the hotfix compatible with the affected product version:
    • For Sitecore XP 9.2.0: SC Hotfix 397794
    • For Sitecore XP 9.3.0: SC Hotfix

      Be aware that the hotfix was built for a specific Sitecore XP version, and must not be installed on other Sitecore XP versions or in combination with other hotfixes. In case any other hotfixes have already been installed on a certain Sitecore XP instance, send a request for a compatibility check to Sitecore Support.

      Note that the ZIP file contents need to be extracted to locate installation instructions and related files inside. The hotfixes must be installed on a CM instance and then synced with other instances using standard development practices.

    • To get a solution for other releases, contact Sitecore Support.

Applies to:

CMS 9.2 Initial Release+

January 22, 2021
January 25, 2021

Reference number:



  • CMS